2017-03-24

Videotron Update


We met with Videotron last Monday afternoon.
To summarize our discussion:

Internet

If/when we sign a new contract for our internet group, there will be multiple options. Those who require more capacity or speed should be able to obtain that from the group offering. We will no longer be one size fits all.

Television

Videotron’s current commercial pricing would require a 50% increase in TV fees compared to what we are currently paying. Our Videotron representative will be preparing a business case to bring to her management to justify a lower fee.

Our current “Ultra” plan will cease to exist after December 2018. If we continue with a TV contract after that date, it would be a package of approximately 60 channels rather than the current 115 channels. However, 30 of those channels would be customizable to each person’s needs and we would not be limited to the channels of the group.

On the other hand, Videotron is regularly adding new options and they are likely to offer completely new options when the time comes.

All that is to say that TV price and offerings are significant hurdles to overcome to arrive at a satisfactory TV result – particularly for a long-term contract. If we cannot agree on TV, it would also negatively affect our chances for a workable internet group.

Internet Group Billing

We will be sending out an invoice for another 3 months very soon as it is very likely that what we have will continue at least until then.



2017-03-16

Suzette et Paulo


Pour ceux qui ne sont pas encore au courant, nous regrettons de vous informer que Suzette et Paulo vont quitter les Cascades Saint-Laurent à la fin du mois de mars.   Quoique nous sommes désolés de les voir partir, les 3 à 6 derniers mois furent très difficiles pour tous.

Malgré que nous ayons fait plusieurs compromis pour tenter de régler la situation, nous n'avons pu malheureusement satisfaire leurs demandes.

Nous leur souhaitons bonne chance dans la poursuite de leur carrière.

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For those who may not be already aware, we regret to inform you that Suzette and Paulo will be leaving us at the end of March. While we are sorry to see them go, the last 3 to 6 months were very difficult for everyone.

Despite the many compromises we made trying to address the situation, unfortunately we could not satisfy their demands.

We wish them well in their new challenges.


2017-02-24

Surintendants / Superintendent Schedules


A la dernière assemblée générale annuelle, nous avons passé une résolution basée sur une période d’essai de 6 mois afin de permettre à un couple de surintendants de ne pas être sur appel durant les jours de semaines.  Les urgences seraient traitées de la même façon que lors des fins de semaine.

Nos surintendants travaillent 11 jours de suite.  Calculant lundi comme étant le premier jour de la semaine, ils travaillent 7 jours une semaine et 4 jours la suivante.  Pour accommoder la nouvelle résolution, commençant ce lundi, chaque couple pourra prendre les soirées de congé à partir de 17 :00 durant la semaine courte de 4 jours/semaine.

Compte tenu de ce nouveau système, si vous frappez à la porte des surintendants durant ces jours, vous n’obtiendrez certainement pas de réponses.  La meilleure façon de contacter les surintendants en tout temps restent le téléphone car la ligne téléphonique est toujours transférée aux surintendants en fonction.

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At the last AGM, we passed a resolution on a 6 month trial basis to allow one of our superintendent couples to not be on call during weekday evenings. Emergencies would be handled in a similar fashion to our weekend system. 

Our supers work 11 days in a row. Counting Monday as the first day of the week, they work 7 days one week and 4 days the following week. In order to accommodate the new resolution, starting this Monday, each couple will be entitled to take the evenings off starting at 5:00PM during their short (4 day) week.

Given the new system, if you knock on the supers’ door, you are not likely to get an answer. The most effective way to contact our supers is by phone as the line will be answered by the couple on duty. 

2017-02-09

Diane Vacation


Diane sera en vacances du 10 février au 15 février, 2017.
Diane will be on vacation from February 10th to February 15th, 2017.

Pour toute urgences contacter / For any emergencies please call:

Concierge C1 Superintendents / Nicole & Michael  514-658-1751
Concierge C1 Superintendents / Suzette & Paulo 514-9956-9700